Privacy Policy
At Punyakoti Gavya & Dravya Organic Products, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information We Collect
Personal Information: When you place an order, subscribe to our newsletter, or contact us, we may collect your name, address, email, phone number, and payment details.
Non-Personal Information: We may also collect non-personal information like browsing activity, device information, and IP addresses to enhance your shopping experience.
How We Use Your Information
Order Processing: To complete your purchase, process payments, and deliver products.
Customer Service: To address your queries and provide support.
Marketing: With your consent, to send promotional offers, updates, and newsletters.
Data Protection
We use secure methods to protect your personal data from unauthorized access. However, no online method of transmission is 100% secure.
Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share information with trusted service providers for order fulfillment, payment processing, and marketing.
Return & Refund Policy
At Punyakoti Gavya & Dravya, we prioritize customer satisfaction. However, due to the nature of our organic products, we have specific return and refund guidelines.
Returns
No Returns: As our products are organic and consumable, we do not accept returns.
We strongly encourage you to check your order carefully before purchasing.
Refunds
Refunds are considered only in the following cases:
Damaged or Defective Products: If your product arrives damaged, please contact us within 24 hours of receiving your order with pictures of the damaged item.
Incorrect Products: If you receive the wrong product, notify us within 48 hours, and we will send a replacement.
Refunds are processed through the same payment method used for the purchase.
Please allow 5-7 business days for processing.
Shipping & Delivery Policy
Processing Time
Orders are processed within 2-5 business days after receiving payment confirmation. Orders are shipped via trusted carriers.
Shipping Fees
Shipping charges are calculated based on your delivery location. These fees will be displayed at checkout.
Delivery Time
Delivery times vary depending on your location. Typically, orders are delivered within 7-10 business days for domestic orders.
For international shipping, delivery may take 15-20 business days depending on the destination.
Shipping Issues
Delays: Native Springs is not responsible for delays caused by shipping partners, customs clearance, or natural calamities.
Incorrect Address: Please ensure your shipping address is correct. We are not liable for non-delivery due to incorrect addresses provided by the customer.
Product Quality & Authenticity Policy
Organic & Natural Ingredients
Our products are crafted from 100% organic and ethically sourced ingredients. We use traditional methods to preserve the purity and potency of each ingredient.
No Chemicals or Additives
We ensure our products are free from harmful chemicals, synthetic fragrances, and artificial additives.
Product Variations
Due to the natural composition of our products, there may be slight variations in color, fragrance, and texture. These variations are natural and do not affect the product’s quality or effectiveness.
Terms of Service
By using our website, you agree to the following:
Age Requirement: You must be 18 years or older to make a purchase on our website.
Account Responsibility: You are responsible for maintaining the confidentiality of your account and password.
Product Use: Our products are for personal use only. Any commercial use or reselling of products is prohibited.
Liability: Punyakoti Gavya & Dravya is not liable for any misuse, allergic reactions, or other negative effects resulting from the use of our products. We recommend conducting a patch test before using any product.
Terms of Sale
All sales are final once the order is processed.
The prices displayed on our website are in local currency and may be subject to taxes, fees, and shipping charges.
Payment must be made in full before processing. We accept payments via credit card, debit card, and secure payment methods.
Intellectual Property Policy
All content, including images, text, logos, and product names, is the intellectual property of Native Springs and Punyakoti Gavya & Dravya.
You may not reproduce, modify, or distribute any of the content without prior written permission.
Changes to Policies
We reserve the right to update or modify these policies at any time. Any changes will be reflected on this page, and we encourage you to review the policies regularly. By continuing to use our website, you accept these updates.
Contact Information
For any queries, concerns, or support requests, reach out to us:
Email: info@nativespring.in
Phone: +91 9945551151
Website: https://nativespring.in
