Terms & Conditions
1. Introduction
Welcome to Punyakoti Gavya & Dravya Organic Products. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to abide by these terms.
2. Brand & Sales Policy
Punyakoti is a production house and brand that manufactures organic products.
Native Springs is the exclusive supplier, marketer, and sole distributor of Punyakoti products.
Punyakoti does not sell its products directly—all sales and distribution are managed by Native Springs.
3. Product Information
Our products are handcrafted, made from natural, organic, and ethically sourced ingredients.
Variations in color, texture, and fragrance may occur due to the use of raw, natural materials.
The information provided on our website is for educational purposes and does not substitute professional medical advice.
4. Order & Payment
All orders must be placed through Native Springs, the exclusive sales partner.
Payments must be made in full before order processing. We accept major payment methods, including credit/debit cards, UPI, net banking, and other secure online transactions.
In case of payment failure, the order will not be processed.
5. Shipping & Delivery
Orders are processed within 2-5 business days after payment confirmation.
Delivery timelines vary based on location and shipping partner policies.
Native Springs is not responsible for delays caused by courier services, natural calamities, or unforeseen circumstances.
6. Return & Refund Policy
Due to the organic and consumable nature of our products, we do not accept returns.
Refunds or replacements are applicable only in cases of:
Damaged products upon delivery (must be reported within 24 hours of receipt).
Incorrect items shipped (must be reported within 48 hours).
To request a refund or replacement, email us at info@nativespring.in with order details and clear images of the issue.
7. Usage Guidelines
Our products are intended for personal, ritualistic, and spiritual use only.
We are not responsible for any misuse of the products.
Keep products away from children and pets, unless stated otherwise.
8. Intellectual Property Rights
All content, images, trademarks, and product descriptions on this website are the intellectual property of Native Springs and Punyakoti.
Unauthorized reproduction, copying, or distribution of any material is strictly prohibited.
9. Limitation of Liability
Native Springs and Punyakoti are not liable for any allergic reactions, sensitivities, or adverse effects arising from product use.
Customers are advised to conduct a patch test before using any product.
10. Privacy Policy
We respect your privacy and are committed to safeguarding your personal information.
Customer data is used strictly for order fulfillment, communication, and marketing (with consent).
11. Changes to Terms & Conditions
Native Springs reserves the right to modify these terms at any time.
Continued use of the website and purchase of products implies acceptance of the updated terms.
12. Contact Information
For any queries, concerns, or support requests, reach out to us:
Email: info@nativespring.in
Phone: +91 9945551151
Website: https://nativespring.in
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
